Online Access Free 00M-670 Practice Test

During the problem determination analysis, the Primary Support Provider should apply their knowledge about which items?

• A.Historical Feedback, monthly report of incidents, fix packs and major releases
• B.Patches, software updates, fix packs
• C.Patches, monthly report of incidents, software updates
• D.Software Updates, historical feedback, customer satisfaction survey

What is an Authorized Program Analysis Report (APAR)?

• A.A report to IBM Development of a suspected product defect.
• B.A count of the number of open support issues listed by product.
• C.A list of interim fixes which have been released to selected customers
• D.A list of fixes which are included in new releases of products.

What steps should a Primary Support Provider take before escalating an issue to IBM Customer Support1?

• A.All of the above
• B.Forward emails from the customer to IBM Customer Support
• C.Run IBM Support Assistant Lite, get all MustGather information, search the IBM Knowledge Base
• D.Ask the customer to download product documentation

What are the next steps after a Primary Support Provider has determined their customer has encountered a product defect?

• A.The customer should contact IBM Customer Support to ask if a fix is available
• B.The Primary Support Provider should review available fixes and, if one is found, provide it to their customer, without IBM escalation.
• C.The Primary Support Provider should inform their customer that the defect will probably be addressed in the next major product release.
• D.The Primary Support Provider should contact IBM Customer Support to ask if a fix is available.