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You are responsible for the company network and provide technical support for your company. There is a software acquisition policy in your company. According to that policy, you should make sure that purchasing must be kept centralized and the receiving must be kept managed. Now you get an order from the CIO, according to his requirements, the software acquisition policy should be improved. So what action should be performed to improve the software acquisition policy?

• A.You should have the process of purchasing from any software vendor added to that policy.
• B.You should have the process of collecting all historical proof of licenses (POLs) added to that policy.
• C.You should have the process of collecting all historical purchasing information added to that policy.
• D.You should have the process of purchasing from only approved software vendors added to that policy.

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer named Alex. Then you make an audit for Alex. According to the audit, you discover that Software purchasing is decentralized and hardware inventory is incomplete. Besides, you also find that Software inventory does not exist. Now you are assigned a task to find out two benefits, which support the implementation of an ongoing SAM program. So of the following benefits, which two should be selected? (Each correct answer presents part of the solution. Choose more than one.)

• A.Decreased licensing costs should be selected.
• B.Decreased IT budget should be selected.
• C.Decreased risk of paying non-compliance fines should be selected.
• D.Increased IT budget should be selected.
• E.Reduced compliance responsibility should be selected.
• F.Increased licensing costs should be selected.

You are responsible for the company network and provide technical support for your company. You are offering service of a customer named Alex. Alex intends to develop a business case for SAM. His SAM Improvement Plan key competency has a Basic maturity level. Since you are the technical support, you are asked to improve this maturity level to Standardized. What action should you perform to achieve the goal?

• A.To achieve this goal, for a SAM plan, budgetary approval should be obtained.
• B.To achieve this goal, roles and staff should be identified.
• C.To achieve this goal, for a SAM plan, a project plan Gantt chart should be created.
• D.To achieve this goal, a SAM tool should be identified.

You are responsible for the company network and provide technical support for your company. You are in charge of offering service for a customer. Now you are asked to secure funding for a SAM program. You collect the following information from a customer. In the customer' company, departments use different versions of Microsoft Office; hardware inventory is incomplete, users perform the installation of unsupported software, all software purchasing is decentralized. You have to find out two benefits that support implementing a SAM program for the customer. Which two benefits should you identify? (Choose more than one.)

• A.The benefit is improved payment processes
• B.The benefit is decreased licensing costs
• C.The benefit is decreased IT support costs
• D.The benefit is improved project management processes

You are responsible for the company network and provide technical support for your company. There is an organization with multiple departments contained. You attempt to assess the SAM processes of that organization. A survey is created to collect information on the SAM processes throughout that organization. Now you are assigned a task to have the information collected in the survey validated. What should be interviewed to achieve that goal?

• A.Department heads.
• B.Procurement staff.
• C.CEO.
• D.IT staff.