Online Access Free 070-685 Practice Test

Exam Code:070-685
Exam Name:Pro: Windows 7, Enterprise Desktop Support Technician
Certification Provider:Microsoft
Free Question Number:191
Posted:Jul 16, 2026
Rating
100%

Question 1

All computers on your company network run Windows 7.
Several support requests have been made by employees who have recently had hardware upgrades to their computers. Each request states that the employee's computer restarts automatically at random times.
You examine one of the computers and verify the following information:
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Only approved applications and processes are run on the computer.
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All updates to the operating system and applications have been applied to the computer.
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No malicious software is found on the computer.
You need to find out why the computers are restarting automatically.
What should you do?

Question 2

DRAG DROP
A user tries to save a 5-GB file to a USB flash drive, but receives an error message and is unable to save the file. A view of the USB flash drive's properties is shown in the image below.

A company has computers running Windows 7 Enterprise.
You need to resolve the problem so that the file can be saved on the USB flash drive along with the existing data.
Which three actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)

Question 3

Humongous Insurance users who work at Fabrikam report that when they move between different wireless networks, they are prompted to manually reconnect to the VPN.
You need to ensure that the users can automatically reconnect to the VPN when they move between wireless networks.
What should you request?

Question 4

A corporate environment includes client computers running Windows 7 Enterprise. The client computers are joined to an Active Directory Domain Services (AD DS) domain. A member server named SERVER01 hosts shared folders and a website. DNS is the primary name-resolution protocol in use. There have been no recent changes to the DNS entries.
The user of a client computer named PC01 can access the shared folders, but cannot access the website by using Windows Internet Explorer. Users of other client computers can access the shared folders and the website.
You need to recommend an approach for ensuring that the user can access the website from PC01.
What is the best approach to achieve the goal? (More than one answer choice may achieve the goal. Select the BEST answer.)

Question 5

DRAG DROP
A company has computers running Windows 7 Enterprise.
One computer is not able to emit sound from the speakers. The computer has an onboard sound controller.
You check the computer* s Device Manager but the device is not listed there.
You need to ensure that the computer can emit sound correctly.
What should you do? (To answer, drag the appropriate options from the list of options to the work area.)

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