Online Access Free 100-140 Practice Test

A support technician is documenting a resolved issue where a software bug caused data loss for a client.
What is the most effective way to document this interaction?

• A.Summarize the emotional impact of the issue on the client
• B.List all the software used by the client, regardless of relevance to the bug
• C.Focus on potential upgrades to the client's system to avoid similar issues
• D.Describe the bug and its impact, and the steps taken to resolve the issue

During a routine audit, a technician discovers that PII data is stored on an unsecured server.
What is the most appropriate first action?

• A.Notify the compliance team immediately
• B.Encrypt the data on the current server
• C.Assess whether anyone accessed the data recently
• D.Transfer the PII to a secure server immediately

During a network troubleshooting session, a technician needs to check if a Windows device is receiving its IP address from a DHCP server.
Which ipconfig option should the technician recommend the user run to quickly verify this?

• A.ipconfig /all
• B.ipconfig /displaydns
• C.ipconfig /showclassid
• D.ipconfig

During a network audit, a technician discovers that several devices have public IP addresses that are accessible from the internet.
What is the primary risk associated with this configuration?

• A.It enhances the performance of network applications
• B.It simplifies network management
• C.It exposes the devices to potential external attacks
• D.It increases the speed of the internal network

What should a technician be aware of when relying on AI to diagnose software issues?

• A.AI eliminates the need for manual review of its suggested solutions
• B.AI consistently outperforms human technicians in complex problem-solving scenarios
• C.AI can replace traditional diagnostic tools entirely
• D.AI can analyze and suggest solutions based on large data sets but may not understand context