What is the best way to resolve an issue caused by a frozen process?

When a User process or program suddenly crashes, a core dump is often used to examine the problem. Which command is used to enable the core-dumping via GAIA dish?

The customer is using Check Point appliances that were configured long ago by third-party administrators. Current policy includes different enabled IPS protections and Bypass Under Load function. Bypass Under Load is configured to disable IPS inspections of CPU and Memory usage is higher than 80%. The Customer reports that IPS protections are not working at all regardless of CPU and Memory usage.
What is the possible reason of such behavior?

What is the main SecureXL database for tracking acceleration status of traffic?

Which file is commonly associated with troubleshooting crashes on a system such as the Security Gateway?