Online Access Free 1Z0-1037-21 Practice Test

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

• A.Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
• B.In the Platinum SLA modify the total incident count to 100 and save it.
• C.Rename the Platinum SLA, change the total incident value to 100, and save it.
• D.Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

• A.The user cannot delete it because it directly affects the reference document that the translation document is based upon.
• B.The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
• C.The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
• D.The user needs Admin permission to delete the translated document.

You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

• A.Place at First
• B.Fixed at Top
• C.Place at Top
• D.Historical usefulness
• E.Fix First

Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

• A.3 & 4
• B.2 & 3
• C.2 & 4
• D.1 & 4
• E.1 & 2

Which statement is true about generic objects?

• A.Batching and chaining operations are supported only by generic objects.
• B.A generic object representation must be built for handling standard objects.
• C.A genericobject representation must be built for custom objects.
• D.CRUD operations cannot be performed with generic objects.