Online Access Free 1Z0-1038-20 Practice Test

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

• A.Leave both the chat and email fields limit as blank.
• B.Use the default values.
• C.Enter the value "Unlimited" in the chat and email fields.
• D.Enter zero as the initial value for both fields.

When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

• A.Entry Point
• B.Workspace
• C.Set Fields
• D.Return
• E.Load
• F.Decision

Which three functions are not part of the math group of functions?

• A.to_number
• B.truncate
• C.rand
• D.round
• E.ceiling
• F.bitand
• G.power
• H.lower
• I.floor
• J.length

How frequently does Oracle release a new version of a product?

• A.Once in four months
• B.Once in three months
• C.Once in six months
• D.Every month

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

• A.The SLA reports will need to be modified to use the new SLA.
• B.You have not activated the rules so the updated SLAs are not being applied.
• C.Your site has been corrupted with the "Gold" SLA.
• D.Updating the SLA will not automatically update the organization's SLA instance.