Online Access Free 1Z0-1038-21 Practice Test

Which three statements are true about Service Level Agreements?

• A.They enable you to restrict the number of incidents raised by end users through various channels.
• B.They enable you to set the reports that are visible to an agent.
• C.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
• D.They enable you to set a timeline for an agent to respond to an incident.
• E.They enable you to specify the duration for which an incident can be kept in waiting status.
• F.They enable you torestrict what agents can view as part of navigation on the console.

What must you set to enable the email channel?

• A.EGW_ENABLED
• B.EGW_SECURE_UPDATE_ENABLED
• C.EGW_UPDATE_BY_CREATE
• D.EGW_AUTO_CONT_CREATE
• E.EGW_SAVE_EMAIL_HEADERS

Which two statements are true when working with add-ins in a Custom Object workspace?

• A.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
• B.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
• C.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
• D.IGenericObject is the interface that is available with the add-in API for custom objects.
• E.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

• A.Decision
• B.Set Fields
• C.Entry Point
• D.Return
• E.Load
• F.Workspace

How frequently does Oracle release a new version of a product?

• A.Once in three months
• B.Once in six months
• C.Every month
• D.Once in four months