A.Select the corresponding pull policy.

B.Configure advanced routing.

C.Enable the engagement engine.

D.Select the Chat check box that is associated with an agent's staff account.

E.Selectthe Pull Chat check box in the chat profile.

A.the Expanded Report Audit Log from the Reports Explorer

B.the Filters settings of the report

C.the Purge settings in the database

D.the permissions of the report

A.Assign scores to the survey questions and set the status field based on the responses.

B.Create a transactional survey.

C.Schedule the survey on a daily basis.

D.Create a polling survey.

E.Create a report for the survey scores.

F.Write a business rule to reopen the case.

A.Refresh

B.OnSaveComplete

C.Load

D.Update

E.Create

A.The script beginning and ending buttons are not enabled for the script pages.

B.The agents are not able to get to the pages where they can end the script.

C.No return events are listed in the incident workflow forthe script to use.

D.No exit or finished event is being triggered on the script pages.