Online Access Free 1Z0-1038 Practice Test

How can you set a preference that is local to your machine?

• A.By selecting Navigation pane > Configuration > Staff Management > Profiles
• B.By selecting File > Options
• C.By selecting File > Configuration
• D.By selecting File > Settings

Which option should you use to create or configure queues?

• A.Configuration > Application Appearance > Customizable Menus > Custom Menus
• B.Configuration > Site Configuration > Configuration Settings
• C.Configuration > Site Configuration > Message Bases
• D.Configuration > Application Appearance >Customizable Menus > System Menus

Which two statements are true about the Organization object in Service Cloud?

• A.It is widely used in Business-to-Business scenarios.
• B.It has a one-to-many relation with contacts.
• C.It can be associated with incidents directly.
• D.It is required to create an incident.
• E.It has a one-to-one relation with contacts.

Which three events are available with the JavaScript API?

• A.aftersave()
• B.onbeforesave ()
• C.onsaveclose ()
• D.onrefresh()
• E.ondataupdated()
• F.enclose ()

Which three statements are true about Service Level Agreements?

• A.They enable you to set the reports that are visible to an agent.
• B.They enable you to restrict what agents can view as part of navigation on the console.
• C.They enable you to specify the duration for which an incident can be kept in waiting status.
• D.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
• E.They enable you to restrict the number of incidents raised by end users through various channels.
• F.They enable you to set a timeline for an agent to respond to an incident.