Online Access Free 1Z0-1038 Practice Test

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

• A.The change is reflected across all interfaces by default.
• B.You need to re-create the message template across the multiple interfaces.
• C.You need to use the export and import option.
• D.You need to copy and paste the source code across the multiple interfaces.

Which three statements are true about Service Level Agreements?

• A.They enable you to restrict the number of incidents raised by end users through various channels.
• B.They enable you to set the reports that are visible to an agent.
• C.They enable you to restrict what agents can view as part of navigation on the console.
• D.They enable you to set a timeline for an agent to respond to an incident.
• E.They enable you to specify the duration for which an incident can be kept in waiting status.
• F.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

How can you set a preference that is local to your machine?

• A.By selecting File > Configuration
• B.By selecting Navigation pane > Configuration > Staff Management > Profiles
• C.By selecting File > Options
• D.By selecting File > Settings

Which two statements are true when working with add-ins in a Custom Object workspace?

• A.IGenericObject is the interface that is available with the add-in API for custom objects.
• B.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
• C.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
• D.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
• E.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

• A.Return
• B.Entry Point
• C.Decision
• D.Workspace
• E.Load
• F.Set Fields