Online Access Free 1Z0-1038 Practice Test

Which four statements are true about incident rules?

• A.A catch-all rule has no impact on incident rules.
• B.All incident rules should have an action to transit from the initial state to another state.
• C.Incident rules should have one rule state.
• D.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• E.A catch-all escalation action has no impact on incident rules.
• F.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• G.Incident rules should have a minimum of two rule states.

Which six actions can have a null value?

• A.Set Status
• B.Set Fields
• C.Set Product
• D.Set Queue
• E.Set Assigned
• F.Set Agent
• G.Set Disposition
• H.Set SLAs
• I.Set Mailbox
• J.Set Category

Which option should you use to create or configure queues?

• A.Configuration > Application Appearance > Customizable Menus > Custom Menus
• B.Configuration > Site Configuration > Message Bases
• C.Configuration > Site Configuration > Configuration Settings
• D.Configuration > Application Appearance >Customizable Menus > System Menus

Which two statements are true about chat surveys?

• A.You can create a chat rule to pop up a transactional survey at the end of a chat session.
• B.You cannot link customer data back to the chat that is submitted.
• C.You can create a chat rule to email a transactional survey to a customer after a chat session.
• D.You can send a chat survey only while a customer is on the chat.

Which three features can be configured in advanced routing?

• A.Queue prioritization
• B.Queue segregation
• C.Skill relaxation
• D.Skill time
• E.Queue overflow
• F.Queue limit