Online Access Free 1Z0-1064-20 Practice Test

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A.Validate that Allow Duplicate is selected on the product item.
• B.Validate that the product item is active and published.
• C.Verify that Root Catalog is selected on the product groups.
• D.Verify that Eligible for Service is selected on the product item.

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A.A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• B.There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• C.Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• D.A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Select View > Detach.
• B.Unlock and publish the new selected profile value.
• C.Modify the Profile Value and save.
• D.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• E.Lock the Profile Option for editing.
• F.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• B.In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
• C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• D.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A.Add product ID(s) to the database component.
• B.Add the Product object to your DCS application.
• C.Configure products groups and product items in Engagement Cloud.
• D.Add images as the product image will not be pulled from Engagement Cloud.