Online Access Free 1Z0-1064-21 Practice Test

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

• A.Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
• B.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
• C.Modify the original base locales of the articles to match the target language.
• D.Enable new locales for the languages to be used and provision designated users to translate the articles.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.the candidates of queues to use as criteria for your rule assignments
• B.the rule sets you want to create and the rules to include in each rule set
• C.the candidates of service requests to use as criteria for your rule assignments
• D.the attributes of queues to use as criteria for your rule assignments
• E.the attributes of service requests to use as criteria for your rule assignments

Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

• A.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• B.Adjust permissions on all customer's profiles.
• C.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• D.Adjust the inbound message filters.

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

• A.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• B.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• C.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• D.Use the task "ManageService Request knowledge Profile Options", search for the
  "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
  "Yes".
• E.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
• F.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
  "Yes".

Which four statements are correct about hotkeys for Action Commands?

• A.They allow a user to escalate a service request.
• B.They have default values.
• C.They can be assigned to a custom action script.
• D.They allow a user to copy a service request.
• E.They can all be modified.
• F.They allow a user to forward a service request.