Online Access Free 1Z0-1064-21 Practice Test

Which two keyboard shortcuts can be modified?

• A.Save and Continue
• B.Cancel
• C.Create Service Request
• D.Save and Close
• E.OK

You are creating orediting a SmartText entry. Which four options can you insert into the entry?

• A.Other SmartText entries
• B.Variables
• C.Tables
• D.Text
• E.URLs
• F.Images

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
• B.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
• C.Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• D.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A.The scheduledprocess has not been set up.
• B.No default coverages are set up.
• C.The Starts When criteria of the milestones is not True.
• D.Entitlement rules are not valid for the service request.

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A.You can generate tasks for the SR object from the workflow.
• B.You can define the workflow to run when certain fields of the SRobject are changed.
• C.You can send an e-mail notification to specified recipients.
• D.You will be required to code any new workflow actions in Groovy.
• E.You must make the changes using the Page Composer tool.
• F.You can modify the workflow to update field values within the SR object.