Online Access Free 1Z0-1064-26 Practice Test

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• B.Select View > Detach.
• C.Unlock and publish the new selected profile value.
• D.Modify the Profile Value and save.
• E.Lock the Profile Option for editing.
• F.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

What is the main function of the Data Security Policies?

• A.defines the actions a particular user can do
• B.defines the views or functionalities the user can access
• C.defines the privileges and roles a particular user can have
• D.defines the views the application can access
• E.defines the data a particular user can see and/or modify

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

• A.Sales opportunities
• B.Service requests
• C.Contacts
• D.Social network
• E.Notes

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A.Title, Status, Problem Description
• B.Title, Status
• C.Title, Category, Severity
• D.Title, Category, Severity, Status
• E.Title

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• B.Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
• C.Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
• D.Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• E.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• F.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.