Online Access Free 1Z0-1064 Practice Test

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

• A.The team members have not established the e-mail feature on the Offerings page.
• B.The environment was not provisioned correctly and the service module is missing.
• C.The team members don't have the Email Administrator Role provisioned.
• D.There are no specific e-mail tasks available.

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.Templates
• B.Business objects
• C.Themes
• D.Languages
• E.UI components
• F.Object triggers
• G.Object workflows
• H.Pages

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Configure the email template to be used for notification.
• B.Configure an analytics report showing milestones in warning status.
• C.Configure an object workflow action to send the email when the milestone status changes to warning.
• D.Add an extension column to the milestone object to hold the warning threshold value.
• E.Create standard text to be posted to the message thread.
• F.Specify the warning threshold for the milestone in the standard coverages.

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

• A.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
• B.Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
• C.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
• D.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
• E.Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• B.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
• C.VBCS is a visual development tool for creating applications in DCS.
• D.DCS is a visual development tool for creating applications in VBCS.