Online Access Free 1Z0-1064 Practice Test

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Filter the selection of the product related to the service request, when filtering by a particular category.
• B.Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
• C.Categories determine the steps an agent must follow to close the service request.
• D.The hierarchical structure of the categories helps to improve the service request classification.
• E.Categories facilitate the assignment of an agent to the service request.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.the candidates of service requests to use as criteria for your rule assignments
• B.the candidates of queues to use as criteria for your rule assignments
• C.the attributes of queues to use as criteria for your rule assignments
• D.the rule sets you want to create and the rules to include in each rule set
• E.the attributes of service requests to use as criteria for your rule assignments

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Configure an object workflow action to send the email when the milestone status changes to warning.
• B.Specify the warning threshold for the milestone in the standard coverages.
• C.Create standard text to be posted to the message thread.
• D.Configure the email template to be used for notification.
• E.Add an extension column to the milestone object to hold the warning threshold value.
• F.Configure an analytics report showing milestones in warning status.

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

• A.Sales opportunities
• B.Service requests
• C.Contacts
• D.Social network
• E.Notes

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.Object triggers
• B.Languages
• C.Object workflows
• D.Templates
• E.UI components
• F.Business objects
• G.Themes
• H.Pages