Online Access Free 1Z0-465 Practice Test

You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

• A.Session Authentication
• B.Account Authentication
• C.Custom Object Read
• D.Object Designer
• E.Custom Object Create

Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

• A.https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
• B.https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
• C.https://widgetshippers.com/trackyourpackage?id=c$tracking_id
• D.https://widgetshippers.com/trackyourpackage?id=$p_icf_87
• E.https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id

Identify the four guidelines that are relevant with regard to web accessibility.

• A.Ensure no underlined content exists.
• B.Ensure all alternate text is unused.
• C.Provide multiple methods for finding content.
• D.Ensure color alone is not used to convey content.
• E.Avoid background sound.
• F.Support increased text sizes.

Your customer wants to set a disposition and add specific standard text item automatically based on a given endpoint within guided Assistant path info the response thread.
What are the two steps required to complete this request?

• A.Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
• B.Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.
• C.Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.
• D.Use an Incident Business rule to fire a named event and populate the standard text to the message thread.
• E.Create a Named Event to fire each end point of the Guide.

You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

• A.\euf\assets\themes\{theme name}\widgetCss
• B.\euf\assets\css\{widget name}\
• C.\euf\development\widgets\custom\{widget name}\
• D.\euf\rightnow\widgets\standard\{Widget name}\