Online Access Free 1Z0-527 Practice Test

Which best defines Assets in CRM on Demand?

• A.Assets are goods and services that a customer has bought and are linked to Account records.
• B.Assets are goods and Services being considered for purchase that can be linked to Account!
• C.Assets are goods and services being considered for purchase that can be linked to Opportunity
• D.Assets are goods and services that a customer has bought and are linked to forecast records.

You are a CRM on Demand administrator at your company. You just heard that there is going to be a new release of CRM on Demand soon and you want to find out what will change because of it. Which resource gives you an overview of all of the new features in the release?

• A.CRM on Demand Learning Blog
• B.CRM on Demand Administration Forum
• C.Administrator Preview Guide for the release
• D.Admin Homepage
• E.Training and Support Center Learn More tab

Your company wants to automatically send an email to the owner of a service request when it has not updated or resolved within 24 hours. Then, if an additional 24 hours passes with no updates to the service request, the status should be changed to escalate and an email should be sent to the owner's manager. What would you use to automate the process?

• A.Set up a Default Field Value on the service request Status field, using the Post Default check box to change the field value to escalated after 48 hours. Set up a Workflow rule that triggers if the Status field is updated
• B.Set up a Field Validation rule on the service request Status field that checks for an updated value. Set up a Workflow rule that triggers if the Field Validation rule returns False.
• C.Set up a workflow rule for service requests that triggers when a modified record is saved. Configure the rule using the send email and update field after wait actions.
• D.Set up a Default Field Value on the service request Status field, using the Post Default check box to change the field value to escalated after 48 hours.
• E.Set up a Workflow rule for service requests that triggers when a new record is saved. Configure the rule using the Wait, Send Email, and Update Field after Wait actions.

You are the administrator for CRM on Demand at a company that is based in the United States but has offices in several other countries. You received an email from a sales manager in France that his want to change the language for the application to French, but the only option they see for language on their Personal Detail pages is English-American. What do you need to do to correct this problem?

• A.Set the Language access level to at least Read/Edit in the Default Access Profiles for the roles.
• B.Reassign the users to a role that has the French language privilege selected.
• C.Activate the French language for the company by selecting the French check box on the Company Languages Control page.
• D.Set up valid exchange rates to convert the company default currency Into the Euro.
• E.Remove the Default Language on the Company Profile page so that users can select the language at the Personal Detail level.

You have a business requirement to customize the Account Details page for account managers. They need a basic set of fields on the page for all accounts. However, if the account is a Tier 1 customer, they want to see an additional set of fields. If the account is a competitor, they want to have the base set of fields plus some additional fields to record competitor details. What is the best way to meet this requirement without having a large number of fields on every account page?

• A.Use workflow rules to trigger the appropriate Account page layout, based on the type of account.
• B.Set up Dynamic Page Layouts for Accounts for the account manager role.
• C.Use custom objects to set up separate Account pages for Tier 1 and competitor accounts.
• D.Set up three different roles for the account managers, each with a different Account page layout assigned to the role.