Online Access Free 1Z0-993 Practice Test

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A.In Advanced Search, select Action > Update.
• B.In Advanced Search, save and select the "Set as Default" box.
• C.In Advanced Search, Add Channel Type = Web.
• D.Click the Show Advanced Search icon.
• E.Change the section identified with Status = New
• F.In Advanced Search, confirm Record Set = Assigned to Me.

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A.Title, Category, Severity, Status
• B.Title, Status, Problem Description
• C.Title
• D.Title, Category, Severity
• E.Title, Status

Which two are required to publish a completed Digital Customer Service (DCS) application?

• A.nothing (DCS applications are always available to all users.)
• B.a single "publish" action to complete the task
• C.moving the application to Staging and subsequently to Production status
• D.system administrator approval

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

• A.Social network
• B.Notes
• C.Sales opportunities
• D.Service requests
• E.Contacts

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

• A.not be able to preview your application before you publish it
• B.be required to create all of your own components for the display of Engagement Cloud objects
• C.be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
• D.have to contact Oracle Support for the permission to deploy your custom DCS application