Online Access Free 1Z0-993 Practice Test

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• C.Adjust permissions on all customer's profiles.
• D.Adjust the inbound message filters.

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• B.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
• C.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
• D.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Queue
• B.Manage Service Request Status Values
• C.Manage Service Request Categories
• D.Manage Service Request Resolutions
• E.Manage Service Request Severities
• F.Manage Service Request Products

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• A.Reports
• B.Objects
• C.Fields
• D.Roles and privileges
• E.Exports
• F.Icons
• G.Themes
• H.Object workflow

Which two are true characteristics about the lifecycle of a service request?

• A.Users can reopen a service request when the status is set to "Resolved".
• B.If required, users can manually set the "Closed" status for a service request.
• C.Users can reopen a service request when the status is set to "Closed".
• D."Customer working" is one of the five seeded status types.
• E."Closed" status is set by an automatic job after a specified number of days.