Online Access Free 1Z0-993 Practice Test

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

• A.be required to create all of your own components for the display of Engagement Cloud objects
• B.be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
• C.not be able to preview your application before you publish it
• D.have to contact Oracle Support for the permission to deploy your custom DCS application

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.The configured frequency to retrieve emails is too long.
• B.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
• C.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• D.Incoming messages have a custom filter.

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

• A.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• B.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
• C.You can download large volumes of SR data from the Analytics interface.
• D.You must retrieve large volumes of data through a REST API endpoint.

Which two are required to publish a completed Digital Customer Service (DCS) application?

• A.moving the application to Staging and subsequently to Production status
• B.a single "publish" action to complete the task
• C.system administrator approval
• D.nothing (DCS applications are always available to all users.)

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A.The batch job for recommendations has not been executed.
• B.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
• C.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
• D.The profile CSO_ENABLE_SVC_KMHOME is set to Y.
• E.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.