Online Access Free 1Z1-1037 Practice Test

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

• A.Answer articles can be archived but not deleted.
• B.Multiple answers cannot be updated simultaneously.
• C.Answer articles can contain variables.
• D.Answer articles cannot be printed.
• E.Answer articles can be copied.

Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

• A.Search for all answers that have the address and update.
• B.Create a standard text to include the new address and update all the answers to include it.
• C.Call support and have them run a search and replace on the database.
• D.Create a variable to contain the address and update all answers to include it.

How is unconditional linking different from conditional linking for a linked column in a report?

• A.Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
• B.Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
• C.Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
• D.Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.

Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

• A.Workflows
• B.Console roles
• C.API Roles
• D.Web roles
• E.Product and Categories

You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

• A.Custom report
• B.Cumulative report
• C.Standard report
• D.Dashboard report
• E.Cross Tabs report