Online Access Free 1Z1-1038 Practice Test

Which four statements are true about incident rules?

• A.Incident rules should have one rule state.
• B.A catch-all rule has no impact on incident rules.
• C.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• D.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• E.All incident rules should have an action to transit from the initial state to another state.
• F.A catch-all escalation action has no impact on incident rules.
• G.Incident rules should have a minimum of two rule states.

Which two statements are true about linking products, categories, and dispositions?

• A.Links can be created only between the parent levels of products, categories, and dispositions.
• B.A leaf product's links are inherited from its parent product.
• C.Links can be automatically created to categories and dispositions based on answers an incidents.
• D.Product-category linking restricts customers from searching on the Customer Portal.
• E.Product-category linking is independent of product-disposition linking.

How can you set a preference that is local to your machine?

• A.By selecting File > Settings
• B.By selecting Navigation pane > Configuration > Staff Management > Profiles
• C.By selecting File > Options
• D.By selecting File > Configuration

Which two statements are true about generic objects?

• A.They can be used with standard objects.
• B.They are used when working with custom objects only.
• C.They automatically consider a package to consist of custom objects.
• D.They require the type of data to be set dynamically.
• E.They belong to a stand-alone class that is not derived from an RN object.

Which three requirements can be implemented by using workspace rules?

• A.Calling a CPM script
• B.Triggering escalation mails to the manager after the escalation time is over
• C.Dynamically setting the URL for browser control
• D.Calling an add-in
• E.Prompting a customer care executive to dynamically open a guide