Online Access Free 1Z1-1038 Practice Test

Which four view modes are available in the Report Editor?

• A.Layout View
• B.Database View
• C.Data Set View
• D.Design View
• E.Report View
• F.Graphical View

Which three statements are true about Service Level Agreements?

• A.They enable you to specify the duration for which an incident can be kept in waiting status.
• B.They enable you to restrict the number of incidents raised by end users through various channels.
• C.They enable you to set a timeline for an agent to respond to an incident.
• D.They enable you to restrict what agents can view as part of navigation on the console.
• E.They enable you to set the reports that are visible to an agent.
• F.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

Which statement is true about the JavaScript API?

• A.It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
• B.It comes with in-built exception handling.
• C.It is available when you use the Connect Common Object Model CCOM for API operations.
• D.It cannot be used in Custom Object workspaces.

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

• A.by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
• B.by configuring settings at the time of creation of the custom object
• C.by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• D.by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

What are three required sections for Custom Process Models?

• A.Code containing integration with external systems
• B.Test script
• C.Header
• D.Footer
• E.Test harness
• F.Code containing custom business logic