Online Access Free 1Z1-1064 Practice Test

Which four actions does the REST API for Service Requests (SRs) allow?

• A.Delete SR by SR title
• B.Update SR milestone
• C.Create SR
• D.Delete SR by SR number
• E.Update SR assignee

Which two statements are true regarding the Audit History tab of a Service Request?

• A.It is searchable by date range, username, event type, event severity, and event duration.
• B.It allows users to save searches for later reuse.
• C.It is exportable to Excel.
• D.It is available only to authorized administrators.
• E.It is enabled by default.

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

• A.You have not enabled the Computer Telephony Integration (CTI) service.
• B.The signed-in user does not have the appropriate access privileges to a toolbar.
• C.The only toolbar enabled is the default one, and you must configure at least two.
• D.You entered a toolbar height that is not more than 70 pixels.
• E.You did not enable the vertical toolbar which is required, while the horizontal is optional.

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Filter the selection of the product related to the service request, when filtering by a particular category.
• B.Categories determine the steps an agent must follow to close the service request.
• C.The hierarchical structure of the categories helps to improve the service request classification.
• D.Categories facilitate the assignment of an agent to the service request.
• E.Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A.1,3,2,4
• B.1,2,3,4
• C.2,4,3,1
• D.3,2,4,1