Online Access Free 1Z1-1064 Practice Test

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A.There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• B.A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• C.A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• D.Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

• A.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
• B.Enable new locales for the languages to be used and provision designated users to translate the articles.
• C.Modify the original base locales of the articles to match the target language.
• D.Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A.You can define the workflow to run when certain fields of the SR object are changed.
• B.You can modify the workflow to update field values within the SR object.
• C.You can send an e-mail notification to specified recipients.
• D.You will be required to code any new workflow actions in Groovy.
• E.You must make the changes using the Page Composer tool.
• F.You can generate tasks for the SR object from the workflow.

Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• B.a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• C.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• D.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Which three statements are true about building Digital Customer Service (DCS) applications?

• A.DCS application can be embedded in other sites.
• B.Many DCS applications can be active in production at the same time.
• C.DCS includes a "reference implementation template" that illustrates recommended implementation practices.
• D.Only one version of a DCS application can be active in production at any time.