Online Access Free 1Z1-993 Practice Test

Which two statements are true regarding the Audit History tab of a Service Request?

• A.It is exportable to Excel.
• B.It is enabled by default.
• C.It is searchable by date range, username, event type, event severity, and event duration.
• D.It is available only to authorized administrators.
• E.It allows users to save searches for later reuse.

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones are commitments to handle SRs within certain timelines.
• B.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
  'Resolution'.
• C.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• D.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
• E.Milestones are actions on a service request (SR) that must be completed by a specific time.

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• A.Icons
• B.Reports
• C.Themes
• D.Exports
• E.Object workflow
• F.Roles and privileges
• G.Fields
• H.Objects

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

• A.The team members have not established the e-mail feature on the Offerings page.
• B.The team members don't have the Email Administrator Role provisioned.
• C.The environment was not provisioned correctly and the service module is missing.
• D.There are no specific e-mail tasks available.

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Products
• B.Manage Service Request Severities
• C.Manage Service Request Status Values
• D.Manage Service Request Resolutions
• E.Manage Service Request Queue
• F.Manage Service Request Categories