Online Access Free 1Z1-993 Practice Test

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

• A.An error will occur; no queue is assigned to the service request.
• B.The service request assignment will be unpredictable.
• C.The queue defined by default is the one assigned to the service request.
• D.The queue defined in the first evaluated rule is always assigned to the service request.

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A.Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• B.You can set a second sandbox as Active at the same time in order to begin working on another new object.
• C.Multiple users cannot use your sandbox at the same time.
• D.Your changes are isolated and do not impact other users' configuration environments or the production environment.

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.Create several personalized searches and create them to each other.
• B.Create a new search through the application composer.
• C.Add fields from the advanced search functionality.
• D.Grant the agent Administrator permissions to add new search filters.

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Queue
• B.Manage Service Request Products
• C.Manage Service Request Status Values
• D.Manage Service Request Resolutions
• E.Manage Service Request Categories
• F.Manage Service Request Severities

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.VBCS is a visual development tool for creating applications in DCS.
• B.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• C.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
• D.DCS is a visual development tool for creating applications in VBCS.