Online Access Free 1Z1-993 Practice Test

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A.Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
• B.Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
• C.Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• D.Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Which three subobject functions are included in the REST API for Service Requests (SRs)?

• A.Delete message
• B.Update resource manager
• C.Update SR reference
• D.Update resource member
• E.Delete activity

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.the candidates of queues to use as criteria for your rule assignments
• B.the candidates of service requests to use as criteria for your rule assignments
• C.the attributes of queues to use as criteria for your rule assignments
• D.the rule sets you want to create and the rules to include in each rule set
• E.the attributes of service requests to use as criteria for your rule assignments

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
• B.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• C.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• D.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.allows the display of a product hierarchy specifically for service purposes
• B.allows use of a simpler hierarchy
• C.requires less work and effort
• D.allows you to use the same product hierarchy as sales