Online Access Free 1Z1-993 Practice Test

Your customer has three service request child categories under the top-level service request category
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• B.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
• D.In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

• A.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
• B.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• C.You must retrieve large volumes of data through a REST API endpoint.
• D.You can download large volumes of SR data from the Analytics interface.

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A.It allows edits to dashboard pages.
• B.In includes a preview option for all standard and custom object pages.
• C.It requires the use of a sandbox to modify the fields associated with standard and custom objects.
• D.It requires proper permissions to use the tools and additional permissions to edit the desired object.

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• B.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
• C.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
• D.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

• A.The signed-in user does not have the appropriate access privileges to a toolbar.
• B.The only toolbar enabled is the default one, and you must configure at least two.
• C.You entered a toolbar height that is not more than 70 pixels.
• D.You have not enabled the Computer Telephony Integration (CTI) service.
• E.You did not enable the vertical toolbar which is required, while the horizontal is optional.