Online Access Free 1z0-1038-22 Practice Test

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A.Select the corresponding pull policy.
• B.Select the Pull Chat check box in the chat profile.
• C.Select the Chat check box that is associated with an agent's staff account.
• D.Configure advanced routing.
• E.Enable the engagement engine.

Which two statements are true when working with add-ins in a Custom Object workspace?

• A.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
• B.IGenericObject is the interface that is available with the add-in API for custom objects.
• C.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
• D.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
• E.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

• A.Saturday 6 PM
• B.Saturday 4 PM
• C.Monday 10 AM
• D.Tuesday 11 AM

What would you use for repetitive text with a single point of maintenance for any changes to the text?

• A.Custom object field
• B.Custom field
• C.Variable
• D.Merge field

Which six actions can have a null value?

• A.Set Status
• B.Set Assigned
• C.Set Agent
• D.Set Category
• E.Set Fields
• F.Set Queue
• G.Set Mailbox
• H.Set Product
• I.Set SLAs
• J.Set Disposition