Online Access Free 1z0-1038-22 Practice Test

Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.Syndicated chat
• B.Business rules
• C.Advanced routing
• D.Engagement engine

You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.Remove Primary keys from all tables used in the report
• B.Set the option to allow switching of data
• C.Use runtime filters in preference to fixed filters
• D.Use a drilldown level to filter the top level
• E.Add default values to runtime filters if used in the report
• F.Do not set the deferred execution option

Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered to all recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

• A.Create a dashboard for the report.
• B.Upgrade the permissions for the report to include the executive team.
• C.Set up staff accounts for the executive team.
• D.Create a schedule record for the report.
• E.Send a notification to the executive team that the report is available.
• F.Create and add the distribution list to the schedule.

What must you set to enable the email channel?

• A.EGW_SAVE_EMAIL_HEADERS
• B.EGW_SECURE_UPDATE_ENABLED
• C.EGW_AUTO_CONT_CREATE
• D.EGW_UPDATE_BY_CREATE
• E.EGW_ENABLED

Your customer wants to display customized branding information in the login window. Which two options can be used?

• A.Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
• B.Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
• C.Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
• D.Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.