Online Access Free 1z0-1038-22 Practice Test

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?

• A.Define default response requirements.
• B.Add all the holidays observed by your organization.
• C.Create a custom incident milestones report and add it to a custom incident workspace
• D.Use business rules to automatically calculate dates

How many rows can be returned by a tabular query?

• A.Unlimited
• B.100
• C.10000
• D.1000
• E.100000

Which is an invalid data type?

• A.Radio
• B.Date/time
• C.Float
• D.Text area
• E.Text field
• F.Integer
• G.Menu

How can you set a preference that is local to your machine?

• A.By selecting File > Settings
• B.By selecting Navigation pane > Configuration > Staff Management > Profiles
• C.By selecting File > Configuration
• D.By selecting File > Options

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A.Configuring advanced routing
• B.Requesting Chat from File > Options > View Options
• C.Fixing the chat workspace
• D.Deselecting the Pull Chat check box in the agent's profile
• E.Clicking Request Chat on the Live Media bar