Free Access Oracle.1z0-1038-22.v2023-05-12.q34 Practice Test (Page 2)

Question 1

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A.Creating multiple workspaces per business function and assigning to different profiles

B.Removing fields in the workspaces

C.Placing objects on different tabs and splitting the loading across multiple tabs

D.Utilizing workflows and splitting functionality into more than one workspace

Question 2

Which three statements are true about navigation sets?

A.Using navigation sets, you can define what quick links can be seen when navigating File > Link.

B.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

C.Using navigation sets, you can configure whether to show the Home navigation pane or not.

D.The same navigation set can be set for different interfaces.

E.Using navigation sets, you can configure which quick search reports can be seen.

F.Using navigation sets, you can define what new objects can be created by using the File menu.

Question 3

Which statement is true about the JavaScript API?

A.It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

B.It cannot be used in Custom Object workspaces.

C.It is available when you use the Connect Common Object Model CCOM for API operations.

D.It comes with in-built exception handling.

Question 4

Which Oracle Service Cloud capability can assign chats based on language and product skills?

A.Advanced routing

B.Business rules

C.Syndicated chat

D.Engagement engine

Question 5

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?

A.Create a custom incident milestones report and add it to a custom incident workspace

B.Add all the holidays observed by your organization.

C.Define default response requirements.

D.Use business rules to automatically calculate dates

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