Online Access Free 1z0-1064-22 Practice Test

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A.Disable the anonymous access option in your DCS application.
• B.Configure the self-registrations to restrict registration to only existing Contacts.
• C.Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
• D.Configure your self-registrations so that they are automatically approved.

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

• A.An error will occur; no queue is assigned to the service request.
• B.The queue defined by default is the one assigned to the service request.
• C.The queue defined in the first evaluated rule is always assigned to the service request.
• D.The service request assignment will be unpredictable.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A.Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
• B.Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• C.Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• D.Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• A.Icons
• B.Object workflow
• C.Exports
• D.Themes
• E.Fields
• F.Objects
• G.Reports
• H.Roles and privileges

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A.It allows edits to dashboard pages.
• B.It requires proper permissions to use the tools and additional permissions to edit the desired object.
• C.It requires the use of a sandbox to modify the fields associated with standard and custom objects.
• D.In includes a preview option for all standard and custom object pages.