Online Access Free 1z0-1064-22 Practice Test

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
• B.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
• C.Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• D.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.The configured frequency to retrieve emails is too long.
• B.Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• C.Incoming messages have a custom filter.
• D.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

Which two steps are needed to create a new business object in Digital Customer Service?

• A.Assign the new business object to a page.
• B.Assign the new business object to a new component.
• C.Map a Visual Builder Cloud Service business object to the object API.
• D.Assign object access roles to an administrative user.

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A.Disable the anonymous access option in your DCS application.
• B.Configure your self-registrations so that they are automatically approved.
• C.Configure the self-registrations to restrict registration to only existing Contacts.
• D.Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• B.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
• C.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• D.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.