Online Access Free 1z0-325 Practice Test

Identify the seven data types that are available as custom fields. (Choose seven.)

• A.Date Field
• B.Menu
• C.Integer
• D.Multi Select Menu
• E.Date/Time
• F.Yes/No
• G.Text Field
• H.Text Area
• I.Currency
• J.Float

Your customer would like to set up the following configuration:
If (or when) a customer replies to an agent's response to their original question, the end customer's incident must be assigned to any available agent.
The current setup leaves incidents assigned to the responding agent.
Select two configurations to enable the assignments to be correct.

• A.Email the incident details to the agent group in incident rules.
• B.Set the response option for reassign on response to "No Change."
• C.Escalate the incident after an hour in incident rules.
• D.Remove the incident agent assignment in incident rules.
• E.Enable the incident queue for "Round Robin logged in."
• F.Assign the incident to the agent group in incident rules.

You have been asked to configure an automatic email response to new incidents.
The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)

• A.Email Incident Information.
• B.Append Response Template to Notes Field.
• C.Send Email Response to Sender.
• D.Create a credit letter in Standard Text that uses variables for name and address.
• E.Append Response Template to Response Field.
• F.Escalate to Level Credit.
• G.Send Receipt Email.

An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)

• A.File Menu/Options
• B.Tools Menu/Quick Search
• C.File Menu/Links
• D.Configuration/Application Appearance
• E.Navigation Pane/Quick Search

Your customer would like to automatically create incidents for any comments created on Social Media sites.
Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)

• A.Facebook Public Personal Page Comments
• B.Twitter Private Messages
• C.YouTube Comments
• D.Facebook Fan Page Comments
• E.Google Plus Comments
• F.Instagram Comments
• G.Twitter Public Comments