Online Access Free 1z0-325 Practice Test

Your customer has asked you to create a report that will need to be sent to the executive management.
None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)

• A.Update the permissions for the report to include the executive team.
• B.Create and add the distribution list to the schedule.
• C.Send a notification to the executive team that the report is available.
• D.Create a dashboard for the report.
• E.Create a schedule record for the report.
• F.Set up staff accounts for the executive team.

Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)

• A.Add the VIP queue to the profile of the agents that are taking chats.
• B.Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
• C.Create chat rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
• D.Move the VIP queue to the top of the queue list.
• E.Create a rule to set an SLA.
• F.Set the Pull Policy to manual.

You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.
When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?

• A.Decision or Case Statements
• B.Web Page Links
• C.Next and Submit Buttons
• D.Redirect URL
• E.Survey Template
• F.Standard Connectors

View the exhibit.

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Which statement is correct?

• A.Updating the SLA will not automatically update the organization's SLA instance.
• B.You have not activated the rules so the updated SLAs are not being applied.
• C.Your site has been corrupted with the "Gold" SLA.
• D.The SLA reports will need to be modified to use the new SLA.

Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.
Which Contact Email Message should be turned off?

• A.Incident Solved
• B.Question Receipt
• C.Incident Waiting
• D.Incident Closed
• E.Incident Unresolved
• F.Rule Email