Online Access Free 1z0-980 Practice Test

Which statement is true about dashboards?

• A.A new dashboard must have more than one report.
• B.A new dashboard can be created only by dragging existing reports to the dashboard design center.
• C.A new dashboard can be created by copying an existing dashboard.
• D.A new dashboard can be scheduled with alerts
• E.The dashboard design center's reports explorer lists only reports that can be added to a dashboard.

You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

• A.ANS_NEW_INC_DURATION set to 60 days.
• B.ANS_UPD_INC_DURATION set to 60 days.
• C.EU_FA_NEW_WIN_TYPES set to 60 days.
• D.ADP_NUM_REL_ANS set to 60 days.
• E.ANS_NOTIF _DURATION set to 60 days.

What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

• A.both the Answers Keywords and Stopwords
• B.the thesaurus.txt file
• C.the alias.txt file
• D.the wordlist files

Which two statements are true about response requirements for incidents? (Choose two.)

• A.Holidays have to be defined before creating response requirements.
• B.Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
• C.Default response requirements for an interface cannot be modified.
• D.Custom response requirements are based on the level of service being provided.

What is the purpose of an SLA in Knowledge base?

• A.to give permission to users to add questions in a forum based on the service level
• B.to group and refine related answers based on the product and the service level
• C.to rank customers based on the number of answers posted in a forum based on the service level
• D.to provide access to the answers based on the customer service level agreement matching the answers' access level