Online Access Free 1z0-981 Practice Test

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A.Fixing the chat workspace
• B.Clicking Request Chat on the Live Media bar
• C.Deselecting the Pull Chat check box in the agent's profile
• D.Configuring advanced routing
• E.Requesting Chat from File > Options > View Options

What are the three different types of pull policy for queues?

• A.Round Robin
• B.Standard
• C.First Due
• D.Advanced
• E.Manual
• F.Strict Priority

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A.Enable the engagement engine.
• B.Select the Pull Chat check box in the chat profile.
• C.Select the corresponding pull policy.
• D.Configure advanced routing.
• E.Select the Chat check box that is associated with an agent's staff account.

Which two are non-CRUD operations?

• A.ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
• B.UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
• C.CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
• D.ReturnRawResult, bool DisableMTOM, out byte[] FileData);
  RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
• E.CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
• F.RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

Which four statements are true about reports?

• A.Reports are shared between interfaces.
• B.Published reports can be modified.
• C.Reports are not common across the interface.
• D.The owner of a report remains the same even if the report is imported by some other user.
• E.After a report is published, the report data remains unchanged even as the knowledge base is updated.
• F.Reports must be exported manually in all interfaces.
• G.All the permissions from an imported report remain unchanged after an export.