Online Access Free 1z0-981 Practice Test

Which two events can trigger Custom Process Models?

• A.Refresh
• B.Load
• C.Create
• D.OnSaveComplete
• E.Update

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

• A.Saturday 4 PM
• B.Saturday 6 PM
• C.Monday 10 AM
• D.Tuesday 11 AM

Which two statements are true about a disposition?

• A.It can be set to a maximum depth of three in hierarchy levels.
• B.It can be linked to products.
• C.It can be linked to categories.
• D.It helps to identify the root cause of an incident.
• E.It can be made visible on the Customer Portal.

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

• A.Create variables with the current address and phone numbers.
• B.Create the standard text with the current address and phone numbers.
• C.Create custom fields for the address and phone numbers.
• D.Update custom fields with the changed address and phone numbers.
• E.Update the standard text with the changed address and phone numbers.
• F.Update variables with the changed address and phone numbers.

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

• A.Validate the template.
• B.Accept the changes.
• C.Enable the global template.
• D.Save the deployment.