Online Access Free 1z0-981 Practice Test

Which three requirements can be implemented by using workspace rules?

• A.Dynamically setting the URL for browser control
• B.Prompting a customer care executive to dynamically open a guide
• C.Calling a CPM script
• D.Calling an add-in
• E.Triggering escalation mails to the manager after the escalation time is over

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

• A.by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• B.by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
• C.by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
• D.by configuring settings at the time of creation of the custom object

Which three statements are true about headers of custom process models?

• A.They contain the version number of the PHP script.
• B.The/QDntain the version number of the Connect Common Object Model.
• C.They contain all possible events with the objects.
• D.They contain standard objects only.
• E.They list only the events that are supported by the code implementation.
• F.The header section is always commented.
• G.The header section needs to be uncommented during testing.

Which statement is true about the JavaScript API?

• A.It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
• B.It comes with in-built exception handling.
• C.It is available when you use the Connect Common Object Model CCOM for API operations.
• D.It cannot be used in Custom Object workspaces.

Which three statements are true about navigation sets?

• A.Using navigation sets, you can define what new objects can be created by using the File menu.
• B.Using navigation sets, you can define what quick links can be seen when navigating File > Link.
• C.Using navigation sets, you can configure whether to show the Home navigation pane or not.
• D.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
• E.The same navigation set can be set for different interfaces.
• F.Using navigation sets, you can configure which quick search reports can be seen.