Online Access Free 1z1-325 Practice Test

Your customer supports three different brands and needs to be able to send and receive emails using differently branded emails.
The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement. (Choose three.)

• A.Use the Friendly From/ Branded Address.
• B.Use SMTP Forwarding from your customer's mail server to the default service mailbox.
• C.Use the custhelp.com email address as the Reply To address.
• D.Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
• E.Use your customer's branded email address as the Reply To address.

Your customer has a complex workspace that has 60+ tabs, 100+ data fields, and over 200+ rules that are fired based on agent actions for their different business functions.
Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.
The customer would like to keep using a single profile for all their agents to simplify administration.
You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations it's still too slow.
Which three options will speed up the agents' workspace? (Choose three.)

• A.create workspace rules to hide unused tabs when the workspace loads
• B.utilize workflow to split the workspace into more than one
• C.reduce the number of data fields on the workspace
• D.reduce the number of tabs that need to be rendered
• E.utilize a single workspace per business function and assign it to the profile

You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.
Which three features/functions will be carried over from one script and made available inside the next script?
(Choose three.)

• A.the ability to use the Beginning button to go to the start of the first script
• B.Contact Fields
• C.Custom Fields
• D.Fired Name Events
• E.Page Rules
• F.answers to a radio button control
• G.Incident Fields

In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?
(Choose two?)

• A.Any page the customer wants it placed
• B.Ask a Question
• C.The answers detail page
• D.The popular answers list page
• E.They are only available when using smart assistant.
• F.The answers list page only

Select two statements that describe reasons why you would link products to categories. (Choose two.)

• A.It simplifies reporting on answers and incidents products and categories.
• B.It allows filtered product and category lists when creating answers.
• C.It allows filtering of category, based on the product selected on customer portal pages.
• D.It allows filtering of category, based on the product selected on incident workspaces.