Online Access Free 1z1-325 Practice Test

Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" in the knowledgebase search results?

• A.Set the display position to "Place at top."
• B.Add the search term to the keyword field of the knowledgebase answer.
• C.Set the display position to "Fix at top."
• D.Assign all products and categories to the knowledgebase answer.

Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer reuses licenses after staff members leave the company and will need to continue that practice.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.

• A.Permanently Disabled
• B.Reassign the old incidents to another staff account called Former Employee.
• C.Disabled from Assignment
• D.Do not disable, but lock the staff account.
• E.Disabled from Assignment and Report Filters

Your customer would like to automatically create incidents for any comments created on Social Media sites.
Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)

• A.Twitter Public Comments
• B.Twitter Private Messages
• C.Instagram Comments
• D.Facebook Public Personal Page Comments
• E.YouTube Comments
• F.Facebook Fan Page Comments
• G.Google Plus Comments

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be in place:
* All incidents received will be via a web form that your customer manages which is automatically forwarded to the Oracle Service Cloud mail server.
* All incident data will be formatted exactly in the same manner in each email using the following format:
* Last Name:
* First Name:
* Product:
* Serial Number:
* Question;
Requirements:
* Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
* Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
* Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.
* Create tabs for each product linking to the product information page on your customer's website.
* After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace. (Choose three.)

• A.Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
• B.After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
• C.Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
• D.Create tabs for each product linking to the product information page on the customer's website.
• E.Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.

Identify the three options available on the deployment manager screen in customer portal. (Choose three.)

• A.Stage
• B.Rollback
• C.Promote
• D.Develop
• E.Production