Online Access Free 1z1-325 Practice Test

You want to implement a privileged list of answers on the customer portal but answers with the Access Level you have created are showing up for all customers.

What change can you make with the Answer Access Level shown to make it function correctly?

• A.There are too many access levels. One of those needs to be removed.
• B.Only the label of the access level needs to be inserted and then saved.
• C.Nothing is wrong with the configuration set on the picture, so no changes are needed.
• D.The access level being created should not have the "Visible" check box selected.

Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers others found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?

• A.Remove the irrelevant answers from manually related answers.
• B.Block the irrelevant answers from Learned Links.
• C.Remove the related answers widget from the Customer Portal page.
• D.Delete the irrelevant answers from Sibling Answers.

Your customer has asked you to create a report that will need to be sent to the executive management.
None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)

• A.Update the permissions for the report to include the executive team.
• B.Create a schedule record for the report.
• C.Set up staff accounts for the executive team.
• D.Create and add the distribution list to the schedule.
• E.Send a notification to the executive team that the report is available.
• F.Create a dashboard for the report.

Your customer ships packages directly to customers using a trackable shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
* Name: Tracking ID
* Data Type: Text Field
* Usage: Plain Text
* Default Value: NULL
* Size of Field: 13
* Column Name: tracking_id
* Custom Field ID: 87
The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id= Of the available options, select the one that satisfies your customer's request.

• A.https://widgetshippers.com/trackyourpackage:id=incidents.c$tracking_id
• B.https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
• C.https://widgetshippers.com/trackyourpackage?id=c$tracking_id
• D.https://widgetshippers.com/trackyourpackage?id=$icf_c$tracking_id
• E.https://widgetshippers.com/trackyourpackage?id=$p_icf_87

You have been asked to create a customized workflow for a customer's agents. You perform these steps:
* Create an initial workflow that will inspect each defined custom field, and will branch depending on each identified value into another workflow object.
* Your workflow scans each incident looking for a smart sense value of -1 or -2 or -3.
* You create a workflow decision tree which, depending on profile, branches off and sets the workflows available to that agent.
Which three customer requirements were fully met by the steps taken? (Choose three.)

• A.The workflow must be performed without prompting from the agent.
• B.Each agent's profile will determine which workflow(s) are available to them.
• C.All text must be scanned for negative Smart Sense scores and routed accordingly to the correct agent group's queue.
• D.Incidents received from Ask a Question must be checked for any custom field data.