Online Access Free 1z1-980 Practice Test

Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

• A.1 & 2
• B.1 & 4
• C.3 & 4
• D.2 & 4
• E.2 & 3

In Knowledge Advanced, which section displays the lock status?

• A.Reports
• B.Overview
• C.Properties
• D.Analytics

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

• A.Rename the Platinum SLA, change the total incident value to 100, and save it.
• B.In the Platinum SLA modify the total incident count to 100 and save it.
• C.Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
• D.Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)

• A.Answer ID
• B.Description
• C.Rating
• D.Author
• E.Summary

What does the response requirement in an SLA specify?

• A.initial response time limit to all customer inquiries within one business day.
• B.the overall maximum time limit for the initial response and resolution for each incident.
• C.the maximum number of days allowed for the resolution of an incident as per the business hours.
• D.individual time limits for the initial response time and subsequent resolution as per the business hours.