Online Access Free 1z1-980 Practice Test

You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?

• A.Place at Top
• B.Place at First
• C.Fixed at Top
• D.Fix First
• E.Historical usefulness

What does the response requirement in an SLA specify?

• A.the overall maximum time limit for the initial response and resolution for each incident.
• B.initial response time limit to all customer inquiries within one business day.
• C.the maximum number of days allowed for the resolution of an incident as per the business hours.
• D.individual time limits for the initial response time and subsequent resolution as per the business hours.

A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

• A.It can change views of articles.
• B.It cannot delete articles from the Content Type.
• C.It can publish and un-publish articles.
• D.It cannot change product/category of articles.
• E.It cannot change the owner of articles.
• F.It can request translations of articles.

After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

• A.1000
• B.500
• C.100
• D.50

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

• A.Standard report with User Defined List variable
• B.Custom report with Ad Hoc Value variable
• C.Custom report with Predefined List variable
• D.Standard report with Replacement Value variable