Online Access Free 1z1-981 Practice Test

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

• A.f1, f2, f5, f3, f4
• B.f1, f2, f4, f3, f5
• C.f2, f5, f1, f3, f4
• D.f5, f2, f3, f4, f1
• E.f2, f5, f3, f1, f4

Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.Business rules
• B.Syndicated chat
• C.Engagement engine
• D.Advanced routing

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

• A.SLAs
• B.Workspace rules
• C.Profile workspace assignment
• D.Profile navigation assignment
• E.Profile functional permissions
• F.Configuration settings

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

• A.Create variables with the current address and phone numbers.
• B.Update the standard text with the changed address and phone numbers.
• C.Create custom fields for the address and phone numbers.
• D.Create the standard text with the current address and phone numbers.
• E.Update custom fields with the changed address and phone numbers.
• F.Update variables with the changed address and phone numbers.

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

• A.configuration settings
• B.syndicate chat widget
• C.business rules
• D.proactive chat widget