Online Access Free 1z1-981 Practice Test

Which is an invalid data type?

• A.Text field
• B.Date/time
• C.Text area
• D.Float
• E.Integer
• F.Radio
• G.Menu

Which two statements are true about mailboxes?

• A.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• B.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
• C.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
• D.The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
• E.Techmail is responsible for pulling emails from single or multiple mailboxes.

Which statement is true about the JavaScript API?

• A.It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
• B.It is available when you use the Connect Common Object Model CCOM for API operations.
• C.It cannot be used in Custom Object workspaces.
• D.It comes with in-built exception handling.

Which four statements are true about incident rules?

• A.Incident rules should have a minimum of two rule states.
• B.A catch-all rule has no impact on incident rules.
• C.A catch-all escalation action has no impact on incident rules.
• D.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• E.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• F.All incident rules should have an action to transit from the initial state to another state.
• G.Incident rules should have one rule state.

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

• A.Conditional fields
• B.Custom fields
• C.Merge fields
• D.Incident thread fields