Question 286

Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?
  • Question 287

    A technician needs to build a cloud solution with the following parameters:
    * Predictable cost
    * Easy expansion of resources
    * Ability to control every aspect of the environment
    Which of the following would be the BEST solution for the technician to implement?
  • Question 288

    SIMULATION
    Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company's wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.

    Question 289

    Some users are unable to access the Internet form theirworkstations. A technician runs the ipconfig command on one of the workstations and sees the following:

    The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below. Which of the following is the MOST likely cause of the Internet connectivity issue in the office?
  • Question 290

    SIMULATION
    You need to configure your mobile device to send and receive electronic messages from your company.
    You must use the company's WLAN as all e-mail services are on default non-secure ports.
    The company's WLAN is broadcasting across the company for easier access.
    Users must authenticate to the server with the same credentials in order to send and receive email.
    Authentication should be enforced in the settings of the mobile device using the following parameters:
    * Username: [email protected]
    * Password: P@$$w0rd
    * Outgoing server: mail.techies.com
    * Incoming server: pop3.techies.com
    * Company SSID: Techies
    * Security Key: CA:FE:33:71:00
    INSTRUCTIONS:
    Update the mobile device's parameters to fit the criteria and support the strongest encryption available.
    If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.