A technician is setting up a new laptop for a doctor to take to a conference. The laptop contains private health information, and the technician needs to ensure the laptop is protected from unauthorized access in case it us lost or stolen. Which of the following the technician implement the BEST meet this requirement? (Select TWO.)

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

Which of the following uses a remote access server to forward a user's logon password to an authentication server, allowing or denying access to a system?

A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?

A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software Which of the following would be MOST important during this phase of the request process?