Question 11
A user lives in a location that experiences frequent lightning storms. Which of the following would be the LEAST expensive solution to protect the user's computer hardware?
Question 12
When opening a browser, a user receives pop-ups and is redirected to a certain website. A technician discovers a newer form of malware has infected the machine via an email attachment.
The technician updates the anti-malware software and is able to clean the machine.
Which of the following should the technician do NEXT?
The technician updates the anti-malware software and is able to clean the machine.
Which of the following should the technician do NEXT?
Question 13
A user calls the help desk regarding a new Windows issues that started in the morning. The user can no
longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?
longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?
Question 14
A user's mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their smart phone and no other devices. Which of the following should a technician perform to resolve the issue?
Question 15
A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has several from the network. Which of the following should the technician perform NEXT?
