Free Access CompTIA.220-1101.v2023-01-14.q64 Practice Test (Page 6)

Question 21

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

A.The charge port contains foreign objects, such as lint.

B.The phone has experienced water damage, thus the battery is not charring.

C.The phone requires a firmware update to address charging issues.

D.The phone's battery has swelled, preventing the utilization of the charge port.

Question 22

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

A.S.M.A.R.T failure

B.IOPS failure

C.DIMM failure

D.RAID failure

Question 23

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

A.Research new webcam firmware.

B.Reinstall the webcam software and drivers.

C.Reseat the webcam.

D.Restart the computer and run system diagnostics.

Question 24

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

A.Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

B.Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

C.Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

D.Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

Question 25

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

A.Try to extract data.

B.Inspect the fan.

C.Check the CD tray.

D.Reseat the RAM modules.

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