Online Access Free 220-1102 Practice Test

A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message. Which of the following should the technician do first?

• A.Enable SSH.
• B.Check for Windows updates.
• C.Ensure internet connectivity.
• D.Reboot computer.

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

• A.Offer a temporary replacement device to the user.
• B.Ask the user for the model number of the hardware.
• C.Submit the issue to the manufacturer.
• D.Remotely install updates to the device driver.

After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

• A.IP filtering
• B.Firmware updates
• C.Content filtering
• D.Port forwarding

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

• A.RDP
• B.MSRA
• C.Virtual network computer
• D.Screen share

A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?

• A.Airplane mode
• B.Internal antenna connections
• C.Static IP settings
• D.Digitizer calibration