Online Access Free 220-1202 Practice Test

An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide?

• A.Standard operating procedure
• B.Non-disclosure agreement
• C.Incident report
• D.Knowledge base article

A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

• A.The phone has no storage space available.
• B.Company firewalls are configured to block remote access to email resources.
• C.Too many devices in the same area are trying to connect to the mobile network.
• D.The festival organizer prohibits internet usage during the event and has blocked the internet signal

As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer.
Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

• A.Send documentation about how to fix the issue in case it reoccurs.
• B.Connect remotely to the user's computer to see whether the network drive is still connected.
• C.Keep the ticket open until next day, then close the ticket.
• D.Escalate the ticket to the next level.

An administrator received an email stating that the OS they are currently supporting will no longer receive security updates and patches. Which of the following is the most likely reason?

• A.A new version of the OS will be released soon
• B.Support from the computer's manufacturer is expiring
• C.The OS will be considered end of life
• D.The built-in security software is being removed from the next OS version