Online Access Free 2M00001A Practice Test

Which are three buying behaviors of typical midmarket customers? (Select three.)

• A.The business makes centralized purchase decisions
• B.The business has minimal IT support, and are risk adverse
• C.The business has extensive internal IT support with outsourcing
• D.The business uses limited customization, 1-2 Vendors
• E.The business makes de-centralized purchase decisions
• F.The business' environment is complex, customized multi-vendor, highly scaled integration critical

If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

• A.Avaya IP Office Contact Center
• B.Avaya Contact Center select
• C.Avaya Outbound Contact Express

Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

• A.50
• B.100
• C.30

True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

• A.False
• B.True

Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

• A.The business lacks technical knowledge
• B.The CEO/Owner is most likely the buyer
• C.IT is the buyer or strong influencer
• D.The business applies technology to address a business problem
• E.The business believes that contact center capabilities are essential