Online Access Free 2M00001A Practice Test

Which is an IP Office-based Midmarket contact center solution? (Selectone.)

• A.Avaya IP Office Contact Centre'
• B.Avaya AuraRegister Contact Center Suite for Midsize Enterprise
• C.Avaya Automated Chat
• D.Avaya Interaction Center

If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

• A.Avaya Outbound Contact Express
• B.Avaya IP Office Contact Center
• C.Avaya Contact Center select

Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

• A.The business makes IT driven decisions
• B.The business is voice-centric with multichannel
• C.The business is focused primarily on support
• D.The business is social media aware, but not involved in interactions
• E.The business requires G14 language support

Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

• A.Inbound and Outbound
• B.Real-time monitoring
• C.Recording and storage
• D.Workforce Optimization
• E.Caller segmentation

True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

• A.True
• B.False