Online Access Free 300-830 Practice Test

An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

• A.Authorize nodes.
• B.Create entry points.
• C.Create templates for digital channels.
• D.Create channel assets.
• E.Onboard the company.

A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

• A.Assign skill profile directly to agents.
• B.Assign call distribution groups to queues.
• C.Assign skill criteria to the agent teams that are grouped into call distribution groups.
• D.Associate agents directly with the queue.
• E.Associate skill criteria to the queues.

A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

• A.Templates
• B.Watchtower
• C.Reports
• D.Debug Console
• E.Export Logs

A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

• A.Static RTP pinning
• B.CAC and adaptive video resolution
• C.SIP normalization scripts
• D.H.323 gatekeeper zones

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

• A.Automatic Number Identification in Flow Designer
• B.Add the agent to the outbound team.
• C.default outdial Automatic Number Identification at the tenant level
• D.Enable Outdial on a desktop profile.
• E.Assign a wrap-up reason to the outdial queue.