What is the purpose of DNS AAAA record?

As a securing consultant, what are some of the things you would recommend to a company to ensure DNS security?

"........is an attack type for a rogue Wi-Fi access point that appears to be a legitimate one offered on the premises, but actually has been set up to eavesdrop on wireless communications. It is the wireless version of the phishing scam. An attacker fools wireless users into connecting a laptop or mobile phone to a tainted hot-spot by posing as a legitimate provider. This type of attack may be used to steal the passwords of unsuspecting users by either snooping the communication link or by phishing, which involves setting up a fraudulent web site and luring people there." Fill in the blank with appropriate choice.

While browsing his Facebook teed, Matt sees a picture one of his friends posted with the caption. "Learn more about your friends!", as well as a number of personal questions. Matt is suspicious and texts his friend, who confirms that he did indeed post it. With assurance that the post is legitimate. Matt responds to the questions on the post, a few days later. Mates bank account has been accessed, and the password has been changed.
What most likely happened?

In Trojan terminology, what is a covert channel?