Online Access Free 3175T Practice Test

Which two statements correctly describe example use cases for the Real Time Speech Snap-in? (Choose two)

• A...................................................... name to the employee receiving the call
• B.Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear
• C.If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer
• D.Using Text-to-Speech, the caller is provided with verbal options to select a meeting
• E.A page informs the called party that a call is waiting at the Park Extension directory number

Which Avaya Breeze TM Client Software Development Kit (SDK) package provides all the elements to create a multi-channel (voice, video, chat, SMS and email) agent and supervisor experience?

• A.Meeting Management Services
• B.Sharing Services
• C.Communication Services
• D.Customer Interaction Services

Which two are features of the Avaya Engagement Assistant Snap-in? (choose two.)

• A.Seamless Transfer
• B.Call Redirection
• C.Call Control
• D.Conference assistant
• E.Real time matching of agent skills

For Avaya Breeze TM solutions, which statement correctly describes including Automatic Speech Recognition (ASR) and Text to Speech (TTS) capabilities in Snap-ins?

• A.Nuance licenses are included in Avaya Breeze TM entitlement licensing
• B.A separate Nuance license is required on the Avaya Aura Media Server on a port basis
• C.A separate Nuance license is required on the Avaya Aura Media Server on a per server basis
• D.ASR and TTS are not supported on Avaya Breeze TM

Which two components are required by the Avaya WebRTC Snap-in?( Choose two

• A.3rd Party reverse proxy
• B.Internal Browsers
• C.Avaya Breeze TM R3+
• D.3rd Party PBX connectors
• E.Avaya Media Server 7.6+