Online Access Free 3300 Practice Test

When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission.
If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?

• A.The user would not be able to configure new agents.
• B.The user would not be able to acquire Control Directory Numbers (CDN).
• C.The user would not be able to create new administrative users.
• D.The user would not be able to access the Audit Trail from the Launch pad.

A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real Time Display would accomplish this?

• A.Billboard Collection
• B.Agent Map
• C.Time Line Display
• D.Interval to Date Display

A customer with Avaya Aura Contact Center launches Orchestration Designer (OD) and the OD display for views. Which view provides a snapshot of the latest and most up-to-date data from the Avaya Aura Contact Center?

• A.Contact Center Manager Administration View
• B.Synchronization View
• C.Local View
• D.Contact Center View

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts.
Which statement describes how to reference these dates on a script for easy updating?

• A.Create a global variable of the type Date.
• B.Create a wild call variable of the type Integer.
• C.Create either a global or call variable of the type String.
• D.Create a call variable of the type Date.

A customer with Avaya Aura Contact Center has created a script using the following intrinsic:
IF NOT QUEUED THEN
Which type of Intrinsic is being used?

• A.Time
• B.Skillset
• C.Traffic
• D.Call