Online Access Free 3300 Practice Test

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

• A.LOGGED AGENT COUNT
• B.LOGGED OUT AGENT
• C.OLDEST
• D.MOST LOGGED AGENTS

A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?

• A.Services such as Announcements and Dialog must be associated to the Avaya MS.
• B.Skillsets must be associated to the Avaya MS.
• C.The Avaya MS must be rebooted.
• D.The Avaya MS must be referenced in Global Settings.

A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time.
When the supervisor returns, how should the agents report back?

• A.Schedule a Reset Assignment.
• B.Create a new Agent User Defined Partition.
• C.Create and schedule an Agent to Skillset assignment.
• D.Create a new Reporting Agent Standard Partition.

You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

• A.Create a route with the name of the music folder.
• B.Create a new music Control Directory Number (CDN).
• C.Create a new music skillet.
• D.Create a new music Call Presentation Class.

A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls.
Which call will be presented to the agent?

• A.The call with the highest priority in the script
• B.The call that has been In queue the longest
• C.The call for which the agent has the highest priority
• D.The call that has been In the system the longest