Online Access Free 3300 Practice Test

Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?

• A.It supports the- Active Directory link to the Computer Telephony Integration (CTI) agent.
• B.It creates an Avaya MS conference and anchors customer calls, announcements, and agent calls to the Avaya MS conference.
• C.It links the Communications Control Toolkit Server to the Contact Center Management Administration.
• D.It supports the Avaya Aura Agent Desktop.

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1.While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2.If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3.If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

• A.Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
• B.Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop
• C.Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop
• D.Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

• A.the number of calls answered in the preceding 10 minutes
• B.the total number of active calls in the system
• C.the number of contacts that entered the system in the last 10 minutes
• D.the number of calls that entered the system in the last 10 minutes

When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission.
If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?

• A.The user would not be able to create new administrative users.
• B.The user would not be able to acquire Control Directory Numbers (CDN).
• C.The user would not be able to configure new agents.
• D.The user would not be able to access the Audit Trail from the Launch pad.

A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?

• A.The Avaya MS must be referenced in Global Settings.
• B.Skillsets must be associated to the Avaya MS.
• C.Services such as Announcements and Dialog must be associated to the Avaya MS.
• D.The Avaya MS must be rebooted.