Online Access Free 3303 Practice Test

A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

• A.600
• B.800
• C.200
• D.400

Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

• A.The connection between a PG230 and the Application server must be l0BaseT.
• B.Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
• C.The APC server can use a DHCP address.
• D.APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
• E.The supervisor workstation requires a DHCP address.

A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

• A.script label to use for making call
• B.outbound Screen
• C.agent key definition file name
• D.record selection file name

Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

• A.If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
• B.Supervisors have to start the shadow jobs at the start of the day.
• C.There can be more than one shadow job configured per calling list.
• D.Completion Code 98 and 19 are associated with Agent Owned Recall.
• E.If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).

A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

• A.A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
• B.A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
• C."4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
• D."4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
• E."4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.