Online Access Free 3309 Practice Test

What are three possible exit reasons in an ICR CCA Session Detail report? (Choose three.)

• A.Call Failed
• B.Call Completed
• C.Call Routed
• D.Call Transferred
• E.Call Completed in SSA

Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

• A.A remote database was not configured on the AAEP.
• B.The user has incorrect roles assigned.
• C.The new POMDriverApp provided with the POM software was not deployed on the application server.
• D.There are no Announcement Port licenses available for the POMDriverApp.

In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

• A.The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
• B.The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
• C.The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
• D.The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

For Avaya Aura@ Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?

• A.information about all call-handling sessions for the AAEP system
• B.debug information for a particular AAEP component
• C.all actions performed by all users logged into the EPM
• D.a list of generated alarms

Which two statements below about infinite campaigns are true? (Choose two)

• A.To terminate an Infinite Campaign, manual intervention is required.
• B.Infinite Campaign does not terminate by itself after processing all contacts.
• C.Infinite Campaign terminates automatically after processing all contacts.
• D.Infinite Campaign is designated by Campaign Type 0.
• E.Infinite Campaign terminates only when all agents log off from the campaign.