Online Access Free 3312 Practice Test

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

• A.Call Customer
• B.Enter Call Notes
• C.Enter Activity Codes
• D.Call Supervisor
• E.Enter After Call Work Codes

A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?

• A.the Synchronization View
• B.the Contact Center View
• C.the Local View
• D.the Contact Center Manager Administration View

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

• A.Use the Terminating Character (termchar) configuration entry to set the value.
• B.The terminating character is always "#".
• C.Assign the "#" as a call variable.
• D.Add an extra number to the Number of Digits value.

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

• A.Section wait_loop
  IF QUEUED AND IF OUT OF SERVICE automotive THEN
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_still_busy_ran_gv
  WAIT 30
  EXECTUTE wait_loop
• B.Section wait_loop
  IF NOT QUEUED THEN
  IF NOT OUT OF SERVICE automotive THEN
  QUEUE TO SKILLSET automotive
  WAIT 2
  ELSE
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_still_bu5y_ran_gv
  WAIT 30
  EXECTUTE wait_loop
• C.Section wait_loop
  IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_still_ran_gv
  WAIT 30
  EXECUE walt_loop
• D.Section wait_loop
  IF NOT QUEUED THEN
  IF OUT OF SERVICE SKILLSET automotive THEN
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_stlll_busy_ran_gv
  WAIT 30
  EXECTUTE wait_loop

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

• A.Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
• B.Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2
  %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
• C.Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
• D.Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.