Online Access Free 3313 Practice Test

Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)

• A.The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
• B.Logging is controlled with the trace Control Utility.
• C.The Trace Control Utility canbe accessed from windows > Apps >TraceControl.
• D.The Trace ControlUtility provides the ability to save trace settings in a .doc format.

In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?

• A.Avaya aura system Manager (SMGR)
• B.Communication Control Toolkit (CCT)
• C.Application Enablement services (AES)
• D.Contact Center Administration Manager (CCMA)

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

• A.The call is remove from the utility and from the real -time Display report.
• B.The call is disconnectedand you must refresh the real-time Display Report.
• C.The call is removedfrom the Real-Time Display Report and the call is disconnected.
• D.The call is removedfrom the utility but will remain on the Real-Time Display Report.

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?

• A.Agent Performance
• B.Contact Summary
• C.Call-by-Call
• D.Configuration

In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

• A.Session Manager
• B.Contact center Media services
• C.SIP Gateway manager
• D.Avaya Aura Media server