Online Access Free 3314 Practice Test

Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?

• A.Session Manager
• B.System Manager
• C.Web Service
• D.CCXML Browser

Which report displays information starting with the initial inbound or outbound call and ending with the termination of the CCXML page?

• A.Data Report
• B.Application Detail Report
• C.Contact Detail Report
• D.Session Detail Report

Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true? (Choose two.)

• A.Available priorities are Critical, Major, Minor.
• B.Campaign priority determines the media channnels used by a campaign.
• C.Available priorities are 1-10.
• D.The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.
• E.The priority of the campaign determines when the campaign will start.

In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

• A.Exit Reason
• B.Abandon Reason
• C.Failure Reason
• D.Re-queue Reason

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.
When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

• A.Agent skill level
• B.Priority of the job task
• C.Priority of calls in the queue
• D.Agents with the longest idle time are reserved for an eligible job