Online Access Free 33810X Practice Test

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

• A.It proposes, communicates, and agrees upon the detailed solution.
• B.It documents the details, and quantifies the cost.
• C.It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
• D.It is the final Invoice that serves as the formal contract acknowledgement.

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

• A.Microsoft Skype Server are not supported.
• B.Different Presence client software are supported on Avaya Agent Desktop.
• C.Agent Desktop does not support co-resident Skype for Business client software.
• D.Microsoft Lync Server are not supported.

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

• A.Dialogue Designer
• B.Work Assignment
• C.Co-browse
• D.Context Store

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

• A.Voice and Multimedia Contact Server without Avaya Media Server
• B.Voice and Multimedia Contact Server with Avaya Media Server
• C.Multimedia Contact Server only
• D.Voice Contact Server only
• E.One-X Agent

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

• A.Telephony Services Manager (TSM)
• B.SIP Gateway Manager (SGM)
• C.Telephony Services Manager (TSM)
• D.Task Flow Executor (TFE)