Online Access Free 33810X Practice Test

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

• A.One-X Agent
• B.Voice Contact Server only
• C.Voice and Multimedia Contact Server without Avaya Media Server
• D.Multimedia Contact Server only
• E.Voice and Multimedia Contact Server with Avaya Media Server

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

• A.Avaya Control Manager
• B.Avaya IX™ Workforce Engagement
• C.Avaya Breeze® Platform
• D.Avaya IX™ Workspaces

Which three attributes describe the right context of a customer journey experience? (Choose three.)

• A.Intelligent
• B.Personalized
• C.Single Channel driven
• D.Specific Report focused
• E.Seamless

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

• A.The Avaya solutions and services Avaya could offer
• B.The design diagram for discussion with customer
• C.The salaries of the executives In the meeting
• D.The model numbers of the existing contact center equipment

An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

• A.Agent Maps
• B.Supervisor Chart
• C.Call by Call Display
• D.Bill Board collection