Online Access Free 33820X Practice Test

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

• A.Avaya Aura® Call Center Elite
• B.Avaya Aura® Elite Multichannel
• C.Avaya Intelligent Customer Routing
• D.Avaya Proactive Contact

Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

• A.Avaya Solutions Platform (ASP)
• B.Avaya Application Server (AAS)
• C.Avaya Common Platform (ACP)
• D.Avaya Server Platform (ASP)

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

• A.Private
• B.CPaaS
• C.Public
• D.Hybrid

A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

• A.AAMS provides Communication Manager IP audio functionality.
• B.Experience Portal will use the AAMS as a media resource.
• C.AAMS provides virtualization, high channel density and no playback announcement limits.
• D.Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
• E.AAMS is shareable between different adopters.

A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

• A.Desktop and Process Analytics
• B.Speech/Voice Analytics
• C.Customer Feedback
• D.Quality Monitoring
• E.Workforce Management