Online Access Free 33820X Practice Test

Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

• A.Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
• B.Multiple Servers with Single VMS
• C.CM Server Separation
• D.Multiple Server - Multiple VMS

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

• A.Workforce Management
• B.Customer Feedback
• C.Expert Agent Selection
• D.Enterprise Analytics
• E.Quality Monitoring

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

• A.Avaya Aura® Session Manager
• B.Avaya Aura® Application Enablement Services
• C.Avaya Aura® Session Border Controller
• D.Avaya Aura® Media Server

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

• A.160
• B.320
• C.80
• D.20

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

• A.Presence Plug-In
• B.Agent Plug-in
• C.EMC Plug-In
• D.Supervisor Plug-In