Online Access Free 350-060 Practice Test

According to ITIL@ v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that impact the managed network environment?

• A.incident
• B.problem
• C.event
• D.configuration

What is the main reason for establishing a baseline?

• A.to establish roles and responsibilities
• B.to determine the cost of services provided
• C.for later comparison
• D.to standardize operations

According to ITIL@ v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident into a trouble-ticketing system?

• A.category
• B.resolution
• C.elapsed time
• D.priority

A server is exhibiting intermittent performance problems. If you were to search various system logs, which three patterns would likely apply when using the grep command? (Choose three.)

• A.PROBLEM
• B.TIME
• C.WARNING
• D.CONFIG
• E.CHKDSK
• F.ERROR

According to ITIL@ v3 framework, which type of redundancy is characterized by minimizing service disruption utilizing redundant network assets at both component and system levels?

• A.active
• B.diverse
• C.homogeneous
• D.passive