Online Access Free 3C00120A Practice Test

Which third-party components must be provided by the customer for Avaya One Touch Video? (Select four.)

• A.Web firewall to separate Internet from Enterprise demilitarized zone
• B.Web Server for hosting content
• C.End customer initiating the call workstation
• D.Server-class host system with Siebel
• E.Server-class host system with Red Hat Enterprise Linux

Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a soft dialer? (Select one.)

• A.Avaya Outbound Contact Express
• B.Avaya Proactive Contact
• C.Avaya Proactive Outreach Manager

Which of the following are products, applications, and solutions that reside within the Experience
Layer of the CEM Framework? (Select four.)

• A.Avaya Outbound Contact Express
• B.Avaya Interaction Center
• C.Avaya Aura@ Orchestration Designer
• D.Avaya Proactive Contact
• E.Avaya Control Manager
• F.Avaya Proactive Outreach Manager

Which are three business challenges that Avaya Operational Analyst can help solve? (Select three.)

• A.Identifying when to make resource adjustments
• B.Managing all channels easily
• C.Identifying the customer's past interactions
• D.Using agents for tasks customers could do themselves

Avaya Professional Services has several offers to assist customers with Data Source Integrations for Avaya Aura@ Workforce Optimization, which are four Avaya product integration offers? (Select four.)

• A.Avaya Call Management System
• B.Avaya Operation Analyst
• C.Avaya One Touch Video
• D.Avaya IQ
• E.Avaya Proactive Contact
• F.Avaya Aura@ Contact Center
• G.Avaya Aura@ Experience Portal